FAQ

Frequently asked questions
What is included in the lesson fee?

The lesson fee includes instruction by a certified instructor. It does not include equipment rental, accommodation, or transportation.
What languages are lessons offered in?

We offer lessons in Thai, English, and Chinese. Please indicate your preferred language when booking.
Are ski & snowboard lessons suitable for beginners?

Absolutely! Our lessons are beginner-friendly and start from the basics like putting on gear and learning the correct posture.
Do you offer equipment rentals?

We do not provide equipment rentals directly, but you can rent skis, boots, and clothing at the Nekoma Mountain rental center. We recommend arriving early to complete the rental process.
What are the operating dates of the ski resort?

The north and south areas of Hoshino Resorts Nekoma Mountain Snow Park & Resort have different operating periods:

  • South Area: late December to late March
  • North Area: early December to early May

    Please check the official website for the latest updates, as schedules may change due to weather and snow conditions.
How do I get to Nekoma Mountain Snow Park & Resort?

Transportation to Hoshino Resorts Nekoma Mountain Snow Park & Resort depends on the area:

The South Area

・Paid shuttle from Aizu-Wakamatsu Station
・Free shuttle from Bandaimachi Station
・Paid shuttle from Koriyama Shinkansen Station

(Note: No shuttle from Inawashiro Station)

The North Area

・Free shuttles are available from Hotel Grandeco and Urabandai Kogen Hotel

For more details, please check the official access page:

👉 Access | Hoshino Resorts Nekoma Mountain
What if I need to cancel my lesson at the last minute?

All cancellations must be requested through our customer service (info@sorasnow.com or Facebook Messenger).

Refund policy: Cancellations made

  • 30+ days before the lesson: 100% refund
  • 15–29 days before: 70% refund
  • 7–14 days before: 50% refund
  • Within 7 days: No refund

※ In cases of official ski resort closure or with a valid medical certificate issued by a licensed doctor in Japan, a full refund will be granted regardless of timing.
logo_white_PNG

Any Questions?

You can reach our customer service team through:

Our team will be happy to assist you in Chinese, English, or Thai.

 contact us